Psychologist Zoe Nendick examines the use of music in public spaces, revealing that while it is often intended to create a calming environment, it can sometimes lead to overstimulation for individuals. In many cases, removing music could be a more effective strategy, allowing people to feel more comfortable and in control of their own experience. Public spaces like healthcare facilities, community centers, or retail areas may benefit from silence, making these places more inclusive and accessible.
While music is widely used to influence behavior, its impact varies significantly depending on the setting. For instance, classical music has been shown to encourage higher spending in restaurants, contributing to a more sophisticated atmosphere. However, the overall effectiveness of music in enhancing customer experience can be inconsistent. Nendick argues that the choice of music should be carefully considered, as it can trigger emotional responses or create discomfort, depending on individual preferences.
Interestingly, music can also have an unexpected role in reducing antisocial behavior. A study conducted in the London Underground, where classical music was played, saw a decrease in incidents like assaults and robberies. Nendick’s research emphasizes that while music can promote a positive atmosphere in some settings, it may not always achieve the desired effect. In fact, silence can sometimes be the best option, particularly in spaces where people need to focus, relax, or feel at ease.
Source: A look at music in public places and the effect on us everyday. The National. 2023, January 15.